Returns / Privacy Policy


Postage:

Our postal service is Auspost.

All orders come with a tracking number which can be tracked at Auspost website.

Australia wide:

  • Registered postal satchel: 3-5 days*
  • Express Post: 1-2 days*
  • Pick up from Diamond Dozen & Collective Surfers Paradise Store.

International:

  • NZ Flate rate $25 - 5days*
  • USA & Europe Flate rate of $30- 5-15 days*

* these are approximate time frames and can vary from time of year and postal service provider. We take no responsibility once orders have be submitted to Auspost or other mailing service providers. All taxes are at the owners expense.

 

Return:

If the item doesn't fit or look the way you thought it might, that's ok we can offer a shop credit once it passes the shops exchange check list.

  • Tags must still be intact. Do Not Remove.
  • Original receipt along with items.
  • Item must not of been worn out, washed, have odors, stains, rips or been altered.
  • Are not sale or clearance items.

Once all checks pass we will offer you a promotion code for all online orders. Any items returned are at the owners expense.

Once payment has been accepted all payments are final.

No cash refunds will be made unless items have major faults or other extreme circumstances but no item will be posted with these types of faults unless faults have been made clear to you in the description of each piece so read carefully.

Promotion codes last up to 12 months.

Gift Certificates and cards are non refundable. 


Orders:

Online orders can be cancelled at anytime and if so we will notify you via email and refund any moneys if the order gets cancelled.

Items will be posted to the address that is specified on the order form if changes are to be made its at the owners expense. 

Copyright:

All designs, logos, prints and photos are copyrighted to Reclaimed Diamonds Vintage and are not to be reproduced and copied and remain the property of Reclaimed Diamonds Vintage.